Q. Do I need to Request a Pre-Authorization for my patient?
A. No. We will take care of any required prior-authorization for the equipment or supplies with the patient’s insurance and communicate the status to the patient directly.
Q. Do you accept Worker’s Compensation patients?
A. Yes, we work with carriers and adjusters directly and have contracts with many preferred vendors and administrators that these carriers utilize.
Q. How will I know if you are in-network with the patient’s insurance?
A. We are providers for most private insurers along with governmental programs including Medicare, the Veteran’s Administration and Tricare South Region. For a complete listing of insurance companies that we are in-network with see our Insurance List below. For questions about a specific plan not listed, please contact us.
Q. What happens if you are not in-network with the patient’s plan or their carrier denies the services?
A. If we are not in-network with your patient’s plan and they do not have out of network coverage under their plan, we can still work with them. This is also true of any patient that has insurance, which will not cover or denies the equipment ordered. We have self-pay options and can make arrangements with patients experiencing a financial hardship.
Q. Is the equipment covered?
A. This varies based on the individual’s insurance plan and equipment ordered, but we have highly qualified intake staff that are familiar with medical policies and coverage guidelines and will contact the carrier prior to services to obtain any coverage information available and inform the patient of such coverage or lack thereof. We strive to bring your patients equipment at the most affordable cost.